Uslovi korišćenja $ Terms of Service

Uslovi i pravila korišćenja naših vodoinstalaterskih usluga $ Terms and rules for using our plumbing services

Ovi uslovi korišćenja regulišu odnos između VODOINSTALATER ZLAJA 2015 i naših klijenata. Korišćenjem naših usluga, slažete se sa ovim uslovima. $ These terms of service govern the relationship between PLUMBER ZLAJA 2015 and our clients. By using our services, you agree to these terms.

Poslednje ažuriranje: 9. januar 2025. $ Last updated: January 9, 2025.

Opšti uslovi $ General Terms

Prihvatanje uslova $ Acceptance of Terms

Korišćenjem naših usluga automatski prihvatate ove uslove korišćenja $ By using our services you automatically accept these terms of service

Pravna osnova $ Legal Basis

Uslovi su u skladu sa zakonima Republike Srbije $ Terms are in accordance with the laws of the Republic of Serbia

Izmena uslova $ Amendment of Terms

Zadržavamo pravo da menjamo ove uslove u bilo kom trenutku $ We reserve the right to change these terms at any time

Opis usluga $ Service Description

Vodoinstalaterske usluge $ Plumbing Services

Popravka i zamena cevi $ Pipe Repair and Replacement
Instalacija sanitarija $ Sanitary Installation
Popravka bojlera i grejalica $ Boiler and Heater Repair
Instalacija i popravka slavina $ Faucet Installation and Repair
Čišćenje kanalizacije $ Sewer Cleaning

Hitne intervencije $ Emergency Services

24/7 dostupnost $ 24/7 Availability
Brza intervencija u slučaju curenja $ Quick intervention in case of leak
Hitne popravke $ Emergency Repairs
Zaustavljanje curenja vode $ Stopping Water Leaks

Naplata i cene $ Billing and Prices

Kalkulacija cena $ Price Calculation

Cene se kalkulišu na osnovu opsega radova, potrebnog materijala i vremena izvršavanja $ Prices are calculated based on scope of work, required materials and execution time

Računi i fakture $ Invoices and Bills

Izdajemo račune za sve izvršene radove sa detaljnim opisom $ We issue invoices for all completed work with detailed description

Načini plaćanja $ Payment Methods

Prihvata se gotovina, bankovni transfer i kartično plaćanje $ Cash, bank transfer and card payment accepted

Rokovi plaćanja $ Payment Deadlines

Plaćanje se vrši po završetku radova ili po dogovoru $ Payment is made upon completion or by agreement

Odgovornost i garancija $ Liability and Warranty

Garancija kvaliteta $ Quality Guarantee

Pružamo garanciju na sve izvršene radove u skladu sa industrijskim standardima $ We provide warranty on all completed work in accordance with industry standards

Ograničenja odgovornosti $ Limitations of Liability

Odgovornost je ograničena na vrednost izvršenih radova $ Liability is limited to the value of completed work

Oštećenja imovine $ Property Damage

Pokrivamo eventualna oštećenja koja nastanu tokom radova $ We cover any damage that occurs during work

Osiguranje $ Insurance

Imamo odgovarajuće osiguranje za sve vrste radova $ We have appropriate insurance for all types of work

Zakazivanje i otkazivanje $ Scheduling and Cancellation

Zakazivanje termina $ Appointment Scheduling

Termini se zakazuju telefonom ili putem kontakt forme. Potvrđujemo termin najkasnije do 2 sata $ Appointments are scheduled by phone or contact form. We confirm the appointment within 2 hours at the latest

Otkazivanje termina $ Appointment Cancellation

Otkazivanje je moguće najkasnije 4 sata pre zakazanog termina bez dodatnih troškova $ Cancellation is possible no later than 4 hours before the scheduled appointment without additional costs

Kašnjenje $ Delay

U slučaju kašnjenja, obaveštavamo klijenta i dogovaramo novi termin $ In case of delay, we notify the client and arrange a new appointment

Hitne intervencije $ Emergency Services

Za hitne slučajeve, dolazimo što je pre moguće, u zavisnosti od lokacije $ For emergencies, we arrive as soon as possible, depending on location

Zabranjene aktivnosti $ Prohibited Activities

Korišćenje neovlašćenih materijala $ Use of Unauthorized Materials

Rad bez potrebnih dozvola $ Working Without Required Permits

Nepoštovanje sigurnosnih propisa $ Non-compliance with Safety Regulations

Oštećivanje tuđe imovine $ Damaging Other People's Property

Rešavanje sporova $ Dispute Resolution

Direktna komunikacija $ Direct Communication

Prvo pokušavamo da rešimo problem direktnom komunikacijom sa klijentom $ We first try to resolve the issue through direct communication with the client

Medijacija $ Mediation

U slučaju nesuglasica, možemo koristiti medijaciju $ In case of disagreements, we can use mediation

Sudski postupak $ Court Proceedings

Kao poslednji korak, sporovi se rešavaju pred nadležnim sudom $ As a last resort, disputes are resolved before the competent court

Kontakt informacije $ Contact Information

Za pitanja o ovim uslovima korišćenja, kontaktirajte nas: $ For questions about these terms of service, contact us:

065 330 1298

info@vodoinstalater-zlaja.rs $ info@vodoinstalater-zlaja.rs

Beograd, Srbija $ Belgrade, Serbia